All products are shipped via Australia Post or DHL (unless otherwise specified).
Please allow up to 48 hours to process and ship your in-stock order; orders for items that are not in-stock can take much longer. if you have a time sensitive shipment please give us a call to ensure there are no delays.
All products are shipped out from PVS Automotive HQ Sydney. Special arrangements may need to be made for international orders and oversize packages.
In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping company immediately and you must notify PVS Automotive within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied a damage claim and a refund.
If you received a shipment that is damaged (visibly or once you open the box), please do the following:
- IMMEDIATELY CONTACT US - orders@pvsautomotive.com.au
- Keep the product with its original packaging and box
- Make a list of the damaged or lost item(s)
- PVS Automotive will contact the shipper once we receive the email info above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from PVS Automotive.
Once the product is received back and inspected, a replacement or credit will be issued.
The shipping rates shown at time of checkout on our site are based on a weight guesstimate and then formulated via an internal shipping program. The rates do not take into account dimensions. If your shipment weight is higher than the online cart can process, please contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders (Outside of Australia) are not automatically processed as we may require additional information from you.
An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns. Unfortunately once it has shipped restocking fees will apply if they are applicable. Special order items, custom built items will not be able to be returned. For this reason it is extremely important to check your invoice or order form.
If a product is ordered and not wanted, the UNUSED item can be returned for up to a 25% restocking fee. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom made item, we cannot accept a return. Shipping is non refundable in either direction unless approved by PVS Automotive. All items wanting to be returned MUST be reported within 30 days of the tracking number delivery date. No items will be returnable after 30 days. All products shipped from the PVS Automotive warehouse are shipped via AUS Post, DHL, or TNT and require a signature when delivered. AUS Post, DHL, and TNT have package pick up locations if you are unable to sign for the package. If the package is returned to PVS Automotive, you will be responsible for the return shipping costs and pay up to a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you.
Special Order Items
Most items are special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.
International Shipping
All international shipments may be subject to customs fees, import duties and taxes. Any charges associated with the importation of products purchased from PVS Automotive or our affiliates are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through PVS Automotive or our affiliates may result in additional charges.
PVS AUTOMOTIVE DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.
In the event that the product you ordered is sent either incorrectly or processed wrong by PVS Automotive, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
Store Credit Memos
Credit Memo is good for 12 months from the date of issue to use as store credit. Refunds will be handled by the manor originally paid if applicable otherwise a direct transfer will be made. Credit memo can not be converted from terms assigned, ie credit card payment to cash etc. All cash payments will be refunded via direct transfer.
