No Refund Policy
We do not accept refunds unless the product is faulty. We do not provide refunds due to incorrect ordering or change of mind. A 20% restocking fee will apply.
We undertake to exchange any product that is unused, undamaged and still in its original packaging. The product must be returned at the buyer's cost with proof of purchase within 14 days of delivery.
If undamaged goods are returned to us for exchange, we do not refund any shipping charges associated. The return of undamaged goods for exchange is entirely at your cost and risk. If damaged goods are returned to us for exchange, we reserve the right to refuse the exchange at our own discretion.
Please note that under no circumstances will custom, limited edition or discontinued products be accepted for exchange due to incorrect ordering or change of mind.
We undertake to replace any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us immediately via firstname.lastname@example.org.
The customer must arrange the return of a faulty or damaged product and a receipt must be sent to email@example.com. If the product is returned with no fault/damage then the postage will not be refunded. If the product does in fact have a fault/damaged then we will refund the postage back onto the original form of payment.
We do not send out replacement products without receiving the faulty/damaged product first. A $1,000.00 holding payment will be charged in the instance of a new product being sent out prior to receiving the faulty/damaged product. The holding payment will not be refunded until the original product has been returned back to us.